FAQ

Can I cancel my order?

If your item has not yet shipped and you would like to cancel order, please contact me to cancel the purchase. If your order has already been shipped, I cannot cancel the order.

Do you offer refunds or exchanges?

Please read the item descriptions carefully before purchasing. I do not offer refunds or exchanges, but please feel free to contact me if there are any problems with your order. 

When will my order ship?

Please allow 2-5 business days for me to process and ship your order.

When will my preorder ship?

For print preorders, expect to wait 2 weeks. If you purchase a preorder pin, please expect to wait at least 4–6 weeks. If you preorder an item that is made with rainbow metal, please note that this may add an additional 1-2 weeks of manufacturing time.

There is a risk that it could take longer if there are manufacturing delays/issues out of my control. I will make sure to notify all customers if any issues arise. 

Please purchase pre-orders separately from items that are in stock if you would like to receive the in-stock items ASAP. If you accidentally combine the purchase but would still like the in-stock items to ship right away, please contact me and I'll arrange to have them ship separately from your pre-order.

If you place multiple orders and would like to combine shipping, please let me know and I would be happy to refund you for the additional shipping charges.

Are all items guaranteed to be restocked?

There is no guarantee that I will be restocking sold out pins. Please follow me on Instagram to stay updated on restocks and new releases. If you have any other questions or concerns, feel free to contact me directly.

What is your pin grading policy?

I do not offer Collector's Grade. Please remember that pins are handmade items, and there is no such thing as a perfect pin. Flaws vary between each pin and will be chosen at random when purchased. However, please note that I will always carefully inspect each item before shipping.

Standard Grade: Free of major defects but *may* exhibit minor imperfections such as:
+ Tiny stray glitter specs
+ Superficial tiny bubble in enamel or epoxy coating
+ Imperfections in the metal on the sides or back of the pin
+ Superficial scratches to metal surfaces
+ Superficial paint drops or spreading into other enamel
+ Slightly lower enamel fills in minor areas
+ Other imperfections that are only visible upon extremely close-up inspection and/or when light hits the pin at a specific angle

Seconds Grade: These pins will have multiple or major defects of the types noted above and other issues such as:
+ Peeling enamel or missing enamel
+ Wrong color enamel
+ Heavy scratching on enamel or metal plating
+ Tarnish of metal plating
+ Other unexpected problems

**Rainbow Metal Disclaimer: The color of rainbow metal varies between each pin. I cannot fulfill requests for a certain color. Rainbow pins are chosen at random, and each pin will be unique in color.

When you purchase a pin, you agree to accept the item as is according to the above grading system. 

Actual product colors may vary from colors shown on your screen.

How should I clean my pins?

Rub the surface of your pin carefully with a soft cleaning cloth to get rid of smudges, or use a Magic Clean eraser to gently get rid of tarnish.